Available for IT & support roles

Hi, I'm Andy.

I do |

Technically proficient problem-solver with 15+ years in tech and 9 in customer service — building, fixing, and supporting everything from PCs and embedded systems to websites and Discord bots. I believe technology should be accessible to everyone.

01 — About

Where people meet technology

AH drop a photo here

I've been into technology for over 15 years. I've built more PCs than I can count, and I'm the person friends, family, and coworkers call the moment something won't turn on. From embedded systems and 3D-printed designs to websites and Discord bots, I love making things — and I'm always learning.

With 9 years in customer service, I love working with people just as much as I love tech. Whether it's fixing a problem, designing something new, or just helping out however I can, I'm at my best bridging the gap between complex systems and the people who use them. Right now I'm expanding into cloud — AWS and Azure — with a focus on disaster recovery, backups, and system resilience.

15+
Years in technology
9 yrs
Customer service
$250K+
RMAs deflected at Newegg
A+
CompTIA Certified
02 — Skills

What I work with

A blend of hands-on hardware, development, and the soft skills that keep customers happy.

Certifications & Learning

CompTIA A+ ✓ Network+ · in progress AWS Cloud Practitioner · in progress

IT & Hardware

PC Building Hardware Diagnostics Troubleshooting Networking 3D Printing Arduino

Development

Python C++ Web Development Embedded Systems Discord Bots

Cloud & Resilience

AWS Azure Disaster Recovery Backup Solutions

Customer & Support

Technical Support Customer Service Clear Communication Problem Solving

Education

Computer Science Cybersecurity IT — Fullerton College
03 — Experience

Where I've worked

2025 — Present

PC Support · Sales & Enterprise Support

Newegg — Diamond Bar, CA
  • Deflected over $250,000 in RMAs by troubleshooting PC hardware in my first 6 months.
  • Provided technical support for customers with PC hardware, software, and peripheral issues.
  • Coordinated sales of enterprise and server components, bridging customer inquiries to the in-house server team.
  • Documented customer interactions and technical findings to maintain accurate support records.
2024 — 2025

Mathematics Tutor

Fullerton College — Fullerton, CA
  • Tutored students across multiple levels of mathematics with personalized, one-on-one support.
  • Tailored explanations to match each student's learning style and built their confidence.
2022 — 2025

Customer Service · Cashier

Panda Express — La Habra, CA
  • Handled orders efficiently while creating a welcoming experience through friendly, personalized service.
  • Adapted quickly to unexpected challenges during peak hours while keeping team coordination smooth.
2016 — 2022

Customer Service · Kitchen Team

Chick-fil-A — City of Industry & Puente Hills, CA
  • Delivered fast, friendly service while building strong connections with customers and teammates.
  • Thrived in a fast-paced environment with a focus on quality and consistency.
04 — Projects

Things I've built

A mix of freelance work, hardware experiments, and side projects.

★ Featured Build · Case Study

STUBOT — From Dog-Photo Joke to Self-Hosted AI Assistant

A Python Discord bot that grew into an OpenAI-powered character running 24/7 on a Raspberry Pi 5

STUBOT started as a joke: type “STUBERT” in Discord and it posts a random photo of my dog, Stuart. That tiny keyword bot became my hands-on way to learn Python — and I never stopped expanding it. It grew commands, a personality, and permissions; became a remote 3D-printer monitor with status, progress, ETA, and live webcam snapshots over Discord; gained real conversation by integrating the OpenAI API; and finally moved off my computer onto a dedicated Raspberry Pi 5 so it runs around the clock without a paid cloud server. Each new thing I learned became another layer.

Discord user  →  Python on Raspberry Pi 5  →  OpenAI API  →  Discord response
01The JokePosts random photos of my dog Stuart on a keyword
02Python ExerciseEvent handling, files, commands & permissions via the Discord API
03Printer MonitorPrint status, progress, ETA & live webcam snapshots
04Digital CharacterCustom phrases, reactions & persistent config/memory
05AI AssistantOpenAI API for open-ended, generated conversation
06Self-HostedRuns 24/7 on a dedicated Raspberry Pi 5 with auto-start
PythonDiscord APIOpenAI APIRaspberry Pi 5LinuxWebcam3D-Printer MonitoringAutomation
★ Featured Build · Case Study

Panda Security Solutions — From a Basic Page to a Cloud Platform

A rebranded small-business site running on serverless AWS infrastructure

Panda Security Solutions is my own small-business concept — residential security-camera installation, computer troubleshooting, and custom PC builds. I rebuilt its website from a basic page into a modern, professional platform: a clean black-and-white panda brand, a clear service layout, and a customer journey that ends in a quote form. Behind the scenes it runs fully serverless on AWS, so submissions are captured and stored without a traditional web server ever running. The hard part wasn't the visual redesign — it was modernizing the front end without breaking the live back end that processes real customer leads.

Customer submits form  →  API Gateway  →  Lambda  →  DynamoDB  ·  hosted on S3 + CloudFront
S3StorageHosts the HTML, images, styles & scripts
CloudFrontCDNCaches & delivers the site fast worldwide
API GatewayEndpointSecurely receives form submissions
LambdaComputeProcesses requests with no server to run
DynamoDBDatabaseStores customer leads & quote requests
CloudWatchLoggingActivity logs for monitoring & debugging

From a basic page to the live site — rebranded, rebuilt, and deployed by utilizing AWS S3, CloudFront, API Gateway, Lambda, DynamoDB & CloudWatch.

HTML/CSSJavaScriptAWS S3CloudFrontAPI GatewayLambdaDynamoDBCloudWatchServerlessBranding
Visit live site

Bilateral Projection Apparatus

An experimental, fully AI-integrated bilateral projection device — a custom embedded-systems build combining microcontrollers, OLED displays, and 3D-printed housing.

EmbeddedArduino3D Printing

RM Solutions

Custom PC builds and repairs for friends, family, and customers — spec'ing parts, diagnosing failures, and tuning systems for performance and reliability.

PC BuildingHardwareRepair

3D Printing & Prototyping

Designing and printing functional parts, enclosures, and prototypes — turning ideas into physical hardware for embedded and repair projects.

3D PrintingCADPrototyping
05 — Contact

Let's build something

Got a role, a project, or a problem that needs solving? I'd love to hear from you.

LOCATION
Rowland Heights, CA