Hi, I'm Andy.

I work frontline in Newegg's PC Support — troubleshooting hardware, answering compatibility questions, handling returns, and helping customers choose the right parts. Talking to customers all day, I kept hitting the same friction that isn't obvious from a pure web-design view: people unsure where to even start for help, technical information scattered across product listings, support pages, and manufacturer docs, and assisted sales that were never credited back to the agent who guided them. So I approached it as both a support rep and a UX designer — turning real support patterns into a connected set of design concepts, prototypes, and proposed workflows for internal review and demos.

Before, there was no clear place to send customers for PC help and the information was scattered across product listings, support pages, and manufacturer docs. The concept pulls everything into one hub with several clear entry points:

Iteration: it wasn't one-and-done. An early concept put a "Buy Now" button directly in chat; after stakeholder feedback I removed it and shifted to the lighter-touch attribution approach — recognizing the agent's contribution without pressuring the customer. The result is a clearer, less intimidating support journey: defined entry points, hardware concepts anyone can grasp, a structured callback experience, a simpler trade-in flow, and a real way to credit agent-assisted sales — all drawn from patterns in actual customer cases. The goal was never to replace agents, but to clear up confusion before the conversation starts so they can focus on the hard troubleshooting.

Work shown here consists of designs, prototypes, mockups, and internal demonstration materials — not necessarily deployed to Newegg's live production site.

STUBOT started as a joke: type “STUBERT” in Discord and it posts a random photo of my dog, Stuart. That tiny keyword bot became my hands-on way to learn Python — and I never stopped expanding it. It grew commands, a personality, and permissions; became a remote 3D-printer monitor with status, progress, ETA, and live webcam snapshots over Discord; gained real conversation by integrating the OpenAI API; and finally moved off my computer onto a dedicated Raspberry Pi 5 so it runs around the clock without a paid cloud server. Each new thing I learned became another layer.

Panda Security Solutions is my own small-business concept — residential security-camera installation, computer troubleshooting, and custom PC builds. I rebuilt its website from a basic page into a modern, professional platform: a clean black-and-white panda brand, a clear service layout, and a customer journey that ends in a quote form. Behind the scenes it runs fully serverless on AWS, so submissions are captured and stored without a traditional web server ever running. The hard part wasn't the visual redesign — it was modernizing the front end without breaking the live back end that processes real customer leads.

From a basic page to the live site — rebranded, rebuilt, and deployed by utilizing AWS S3, CloudFront, API Gateway, Lambda, DynamoDB & CloudWatch.

Before

After